Where is Same-Day Home Delivery offered?
Same-Day Home Delivery is available to residential street addresses within the city limits of Plainfield, and Oswego IL. Oswego delivery is only available on Monday, Tuesday & Thursday. If you are outside these cities, please call 815-436-5957 to arrange delivery.
What days do you deliver?
Same-Day Home Delivery is available Monday through Friday, excluding major holidays (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas).
What are your delivery hours?
Orders are normally delivered Monday-Friday, between 2 PM and 7:00PM.*
What is the order cutoff time for Same-Day Home Delivery?
All orders received by 1:00 PM on a regular business day, Monday through Friday, will be delivered that day by 7:00 PM.*
What if I place my order after the cutoff time?
Any delivery orders placed after 1:00 PM, or on the weekend, will be delivered the following, non-holiday weekday (usually Monday) by 7:00 PM.* Exceptions are sometimes honored.
How much does Same-Day Home Delivery cost?
Same-Day Home Delivery is FREE for all purchases over $50.00.
Is there a minimum purchase requirement?
Yes, orders must be $50.00 or more.
Do I have to be home?
No. We will always knock or ring the bell when arriving with your order. If no one is home, we will place all items neatly and near the front door, as hidden as possible, unless you have provided special instructions during checkout.
Do you deliver frozen raw food or treats?
Yes. Frozen product is eligible for delivery. It is your responsibility to be timely with receiving your order. If you will not be home, leaving an ice chest on your porch is required.
How do I order?
All orders must be placed on our website, wagstowhiskerspets.com Please select Home Delivery during checkout.
Do my online orders qualify for your Frequent Buyer programs?
Yes. All orders placed through our website automatically earn loyalty points. Eligible food purchases will also receive frequent buyer benefits. If you are due for your free product it will be delivered with your next purchase. Free product cannot be delivered without a $50 or more purchase.
Who do I contact with questions about my order?
Please call us:
Wags to Whiskers 815-436-5957
How do I return something purchased online?
All returns must be processed in person at our Plainfield store. Please review our full policy https://wagstowhiskerspets.com/policies/